Terms of Service

These Terms of Service ("Terms") govern your access to and use of ClientGo (the "Service"), operated by Bode Software LLC ("Company," "we," "us," or "our"), a Maine limited liability company.

PLEASE READ THESE TERMS CAREFULLY. By creating an account or using ClientGo, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Eligibility

1.1 Age Requirement

You must be at least 16 years old to use ClientGo. By using the Service, you represent and warrant that you meet this age requirement.

1.2 Authority to Bind

If you are using ClientGo on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.3 Account Restrictions

You may not use the Service if:

• You have been previously banned or removed from the Service
• You are prohibited from using the Service under applicable law
• You are located in a country subject to U.S. government sanctions

2. Account Registration

2.1 Account Creation

To use ClientGo, you must create an account by providing:

• A valid email address
• A secure password
• Your name

2.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Ensuring your account information is accurate and current
• Notifying us immediately of any unauthorized access

2.3 Account Security

You agree to:

• Use a strong, unique password
• Not share your account credentials with others
• Log out of shared devices after using the Service
• Enable additional security features when available

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3. Description of Service

3.1 What ClientGo Provides

ClientGo is a lightweight client relationship and activity management application that helps you:

• Store and manage contact information
• Create and track activities (reminders and scheduled events)
• Receive email notifications and reminders
• Collaborate with team members (on applicable plans)
• Organize client interactions and follow-ups

3.2 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Emergency maintenance or security updates
• Factors beyond our control (internet outages, third-party service issues)

3.3 Service Modifications

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice for significant changes that materially affect your use of the Service.

4. Subscription Plans and Billing

4.1 Subscription Plans

ClientGo offers subscription-based plans with different feature sets and usage limits. Details of current plans and pricing are available on our website.

4.2 Free Tier

We may offer a free tier with limited features and usage caps. Free tier users are subject to these Terms.

4.3 Paid Subscriptions

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select.

4.4 Billing

• Payments are processed securely through Stripe
• You authorize us to charge your payment method for all applicable fees
• Prices are listed in U.S. dollars unless otherwise specified
• Prices may change with 30 days' notice

4.5 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You can cancel at any time through your account settings.

4.6 Seat-Based Pricing

Team plans are billed per seat (user). Adding team members may increase your subscription cost.

4.7 Failed Payments

If a payment fails, we will:

• Notify you by email
• Attempt to charge your payment method again
• Suspend or downgrade your account if payment is not received within a reasonable period

5. Refund Policy

5.1 Annual Plans

Annual subscriptions are eligible for a full refund within 14 days of purchase or renewal. To request a refund:

• Contact us at support@clientgo.app within 14 days
• Include your account email and reason for the refund request
• Refunds will be processed to the original payment method within 5-10 business days

After 14 days, annual subscriptions are non-refundable.

5.2 Monthly Plans

Monthly subscriptions are non-refundable. You may cancel at any time, and your access will continue until the end of the current billing period.

5.3 Downgrades

If you downgrade to a lower-tier plan or free tier, no refunds will be issued for the unused portion of your current billing period.

5.4 Account Termination

If we terminate your account for violation of these Terms, you are not entitled to a refund.

6. User Content and Data

6.1 Your Data

You retain all ownership rights to the data you submit to ClientGo, including:

• Contact information
• Activity records
• Notes and descriptions
• Team information

6.2 License to Us

By using the Service, you grant us a limited, non-exclusive license to:

• Store and process your data to provide the Service
• Create backups of your data for disaster recovery
• Display your data to you and authorized team members

This license is solely for operating and improving the Service.

6.3 Data Portability

You may export your data at any time through your account settings or by contacting us.

6.4 Data Accuracy

You are responsible for the accuracy and legality of the data you submit. You represent that you have the right to store any contact information you add to the Service.

6.5 Privacy

Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Acceptable Use

7.1 Prohibited Activities

You agree not to:

Misuse the Service:

• Use the Service for any illegal purpose
• Violate any applicable laws or regulations
• Infringe on the rights of others (intellectual property, privacy, etc.)
• Store or transmit malicious code or harmful content

Compromise Security:

• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service's infrastructure
• Circumvent security measures or access controls
• Probe, scan, or test vulnerabilities without authorization

Abuse the Platform:

• Use the Service to send spam or unsolicited communications
• Scrape or harvest data from the Service
• Create multiple accounts to circumvent limits or bans
• Resell or sublicense access to the Service without permission

Store Prohibited Content:

• Content that is defamatory, obscene, or hateful
• Content that promotes violence or discrimination
• Sensitive personal data beyond what is necessary for client management
• Data you do not have the right to store or process

7.2 Enforcement

We may investigate violations and take appropriate action, including:

• Warning or suspending your account
• Removing content that violates these Terms
• Terminating your account
• Reporting illegal activity to law enforcement

8. Intellectual Property

8.1 Our Intellectual Property

ClientGo and its original content, features, and functionality are owned by Bode Software LLC and are protected by copyright, trademark, and other intellectual property laws.

The ClientGo name, logo, and all related marks are trademarks of Bode Software LLC. You may not use our trademarks without prior written consent.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate that feedback into the Service without compensation to you.

9. Team Workspaces

9.1 Team Creation

Users on applicable plans may create team workspaces and invite others to collaborate.

9.2 Team Roles

• Admin: Can manage team settings, invite/remove members, and access billing
• Member: Can access shared contacts and activities within the team

9.3 Data Sharing in Teams

When you join a team workspace:

• Your name and profile are visible to other team members
• Contacts and activities you create may be visible to the team
• Team admins may manage or delete team data

9.4 Team Ownership

The team owner (typically the account that created the team) controls the team workspace. If you leave a team, data you created within the team may remain with the team.

10. Third-Party Services

10.1 Integrations

ClientGo may integrate with or rely on third-party services, including:

• Supabase for database and authentication
• Stripe for payment processing
• Resend for email delivery

10.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party services.

10.3 External Links

The Service may contain links to external websites. We do not control and are not responsible for external content.

11. Disclaimer of Warranties

11.1 "As Is" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

11.2 No Guarantees

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• The Service will meet your specific requirements
• Any errors or defects will be corrected

11.3 Disclaimer of Implied Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

12.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BODE SOFTWARE LLC SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services
• Damages arising from your use or inability to use the Service

12.2 Cap on Liability

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF:

• The amount you paid us in the 12 months preceding the claim, or
• One hundred U.S. dollars ($100)

12.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Bode Software LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or data submitted to the Service

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating arbitration, you agree to first contact us at support@clientgo.app to attempt to resolve any dispute informally. We will attempt to resolve the dispute within 30 days.

14.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Bode Software LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court.

Arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

14.3 Arbitration Procedures

• Arbitration will be conducted in English
• The arbitrator's decision will be final and binding
• Judgment on the arbitration award may be entered in any court of competent jurisdiction
• The arbitration will take place in Portland, Maine, or may be conducted remotely

14.4 Class Action Waiver

YOU AND BODE SOFTWARE LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.5 Exceptions

The following disputes are exempt from arbitration:

• Claims that may be brought in small claims court
• Disputes regarding intellectual property rights
• Requests for injunctive relief to stop unauthorized use of the Service

14.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@clientgo.app within 30 days of first accepting these Terms. The notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.

14.7 Governing Law

These Terms shall be governed by the laws of the State of Maine, United States, without regard to conflict of law principles.

15. Termination

15.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in settings
• Contacting us at support@clientgo.app

Upon termination, your right to use the Service will cease immediately.

15.2 Termination by Us

We may suspend or terminate your account at any time if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your account is inactive for an extended period
• Required by law
• We discontinue the Service

We will provide notice when reasonably possible, except in cases of severe violations.

15.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked
• Your data will be handled according to our Privacy Policy
• Provisions that by their nature should survive (such as limitations of liability, indemnification, and arbitration) will remain in effect

16. Changes to Terms

16.1 Modifications

We may modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top
• For material changes, we will notify you by email or through the Service
• We will provide at least 30 days' notice for significant changes

16.2 Acceptance of Changes

Your continued use of the Service after changes take effect constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bode Software LLC regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17.5 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

17.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

17.7 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet outages.

18. Contact Us

If you have questions about these Terms of Service, please contact us:

Bode Software LLC
Email: support@clientgo.app